Terms of service

Last updated: October 2026

Welcome to ZORVO. These Terms of Service govern your use of our website and your purchase of products from ZORVO. By accessing or using our website, you agree to these terms.

1. About ZORVO

ZORVO is an online ecommerce store offering products across categories including fashion, electronics, home and kitchen, beauty and personal care, furniture, fitness, and automotive accessories.

2. Use of Our Website

By using our website, you agree that:

  • You will provide accurate and complete information when placing an order.
  • You will not use our website for unlawful or fraudulent purposes.
  • You will not attempt to interfere with or damage the website or its systems.
  • You are responsible for maintaining the confidentiality of any account information you use.

We reserve the right to refuse service or cancel orders where we reasonably suspect fraudulent, abusive, or unauthorized activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and availability are accurate.

However, product colors and appearance may vary slightly depending on your device or screen.

We reserve the right to correct errors, update product information, change prices, or discontinue products without prior notice.

4. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes and shipping charges, if any, will be displayed during checkout.

We accept the payment methods displayed at checkout.

For Cash on Delivery orders, ZORVO may require OTP verification and/or a partial advance payment before confirming the order.

5. Orders

Placing an order does not automatically guarantee acceptance of the order.

We reserve the right to cancel or refuse an order due to:

  • Product availability issues.
  • Incorrect pricing or product information.
  • Payment problems.
  • Suspected fraudulent activity.
  • Incorrect or incomplete customer information.
  • Delivery restrictions.
  • Other circumstances that prevent us from fulfilling the order.

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Return & Refund Policy.

6. Shipping and Delivery

We aim to dispatch orders within the estimated processing time shown on the website.

Delivery times are estimates and may vary due to courier delays, weather, holidays, remote locations, or circumstances beyond our control.

Customers are responsible for providing an accurate delivery address and contact information.

7. Cash on Delivery

For COD orders, customers may be required to verify their mobile number using OTP.

Where applicable, ZORVO may require a partial advance payment before confirming a COD order.

Customers should only place COD orders when they genuinely intend to receive the package.

Repeated refused, cancelled, or fraudulent COD orders may result in COD being restricted or unavailable for future orders.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

9. Intellectual Property

All content on the ZORVO website, including logos, graphics, text, images, designs, and other materials, is owned by or licensed to ZORVO unless otherwise stated.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

10. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, and other technology providers.

Your use of these services may also be subject to the respective provider's terms and policies.

11. Limitation of Liability

To the extent permitted by applicable law, ZORVO will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of India.

Any disputes will be subject to the applicable courts and legal authorities having jurisdiction over ZORVO's business.

14. Contact Us

If you have questions regarding these Terms of Service, please contact us through the Contact Us page on our website.

ZORVO
Everything You Need, All in One Place.