Refund policy

Last updated: October 2026

At ZORVO, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we are here to help.

1. Return Eligibility

You may request a return within 7 days of delivery if:

  • The product is damaged or defective.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The product received is significantly different from the product description.

The product must be unused and returned in its original condition, including the original packaging, accessories, manuals, tags, and other items supplied with the order, where applicable.

2. Products That Cannot Be Returned

Certain products may not be eligible for return for hygiene, safety, or other practical reasons, including:

  • Personal care and beauty products that have been opened or used.
  • Products that have been damaged or altered after delivery.
  • Products without their original packaging or accessories.
  • Products marked as non-returnable on the product page.
  • Items that have been used, washed, installed, or modified where the issue is not due to a manufacturing defect.

3. Damaged or Incorrect Products

Please inspect your order when it arrives.

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with:

  • Your order number.
  • A description of the issue.
  • Clear photos of the product.
  • Photos of the packaging, if applicable.
  • A short video when necessary to demonstrate the defect.

We may request additional information to verify the issue.

4. How to Request a Return

To request a return, contact us through our Contact Us page and provide your order number and the reason for the return.

Our team will review your request and provide return instructions if the request is approved.

Do not send products back without receiving return instructions from ZORVO.

5. Return Shipping

If the return is due to a defective, damaged, incorrect, or significantly different product, ZORVO will arrange or reimburse the applicable return shipping cost, subject to verification.

For other approved returns, the customer may be responsible for return shipping costs.

6. Refunds

Once the returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method, where possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or payment method.

7. COD Orders and Partial Payments

For Cash on Delivery orders where a partial payment or advance payment has been made, the applicable refund amount will be determined after the return is approved and the returned product has been received and inspected.

Any non-refundable shipping or service charges, where applicable, will be communicated to the customer before processing the refund.

8. Exchanges

If a product is defective, damaged, or incorrect, we may offer a replacement where the same product is available.

If a replacement is unavailable, an eligible refund may be provided.

9. Cancellation

Orders may be cancelled before they are shipped, subject to our ability to process the cancellation.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Contact Us

For return or refund assistance, please contact us through the Contact Us page on our website and include your order number.

ZORVO
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